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Verbal meaning of "Call Center" and "Customer Service"
A call center is mainly responsible for handling inbound, outbound and sometimes blended calls for the dealing purposes such as sales, promotion, customer care and technical support as well as user guide over phone, email as well as web enabled live chat. The agents are usually trained to handle overflow calls, afterhours calls and urgent calls all under one roof.
They are usually required and trained to take or make multiple calls and answer as many questions as they can as quickly as possible. A call center is also fully equipped with a well-connected routing system which allows calls to be transferred immediately to other departments or reps whenever needed.
A customer service is usually an inbound setting that is mainly focused on receiving calls and solving problems and queries. Since there are not many agents available, the available representatives are trained to handle multiple scenarios until they have reached a proper resolution.
A customer service revolves around providing technical support, aftersales services and general information to existing customers.
Comparison
Providing You with a Clearer Picture
Call Center
Customer Service
Is A Call Center Always A Better Option?
Call Center
When we take a look at the setup of a call center business, we would witness that such kind of business is usually focused on assisting a large number of clients. Any call center is highly recommended for businesses that have to accommodate a large number of clientele and lack a fully functioning call center services. Any call center has the ability to provide 24 hour services to businesses belonging to multiple industries. The agents are industrially adept, skilled and experienced to handle all sorts of situations and procedures. A call center can take off most of the client related burden.
“Call Center” Unique Factors to Handle Phone Calls
here are some companies offering call center services to the clients with best interest,
The sales of the company have witnessed a 10% growth since they have handed over its marketing and sales based procedures to Call Experts.
Company Name: The Call Experts "www.thecallexperts.com"
Prominent Clients
at&t www.att.com
Services taken by at&t to service thier cleints
The schedule of accommodating clients can be hectic and The Call Experts have helped ease the burden by providing their inbound/outbound call services in the best possible shape.
There are many more in the list.
Customer Service
Due to the limited strength of agents, a customer service provider may not always be beneficial for businesses that want to generate leads, avail marketing services or provide all sorts of voice and non-voice amenities to their clients. The infrastructure, services and equipment restricts a customer service provider to a limited number of procedures.
“Customer Service” Unique Factors to engage customers on the first interaction
Company Name: Answerconnect "http://www.answerconnect.com/people"
Gratified Clients
Technova Group Inc. "www.technova.com "
Best Services
The Technova Group Inc. has been able to focus on other important things while Answerconnect handles all their inbound and outbound calls with complete effectiveness.
The work nature may somehow be the same of both the call center and a customer service, but the size, infrastructure and equipment of both these services may be different. If we do a detailed analyses of both these services, we might get confused at first, but may start getting a clearer picture once we dig deeper.
A call center is usually a large setup with a huge workforce and top notch infrastructure. A number of call centers also provide customer services to multiple businesses through outsourcing. Businesses that have their own customer service usually have two or three customer representatives who handle multiple customer queries, aftersales and research based procedures around the clock.
The main difference between a call center and a customer service is the size of the network therefore, large and well established businesses should always opt for a call center to get the best results.
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