한국어

IPPBX/GW

온누리070 플레이스토어 다운로드
    acrobits softphone
     온누리 070 카카오 프러스 친구추가온누리 070 카카오 프러스 친구추가친추
     카카오톡 채팅 상담 카카오톡 채팅 상담카톡
    
     라인상담
     라인으로 공유

     페북공유

   ◎위챗 : speedseoul


  
     PAYPAL
     
     PRICE
     

pixel.gif

    before pay call 0088 from app


https://www.newfies-dialer.org/build-outbound-call-center-newfies-dialer-asterisk-freepbx/



Newfies-Dialer is a voice broadcasting system and auto dialer for a Call Center designed make outbound calls and present an IVR for the contact to answer questions or perform other actions.

Scenarios where an auto dialer may be appropriate are marketing messages, political campaigns, market research and reverse emergency calling, and one of our most popular scenarios is for press 1 transfers, where a proposition is put to the contact, and invited to press one to speak to an agent, this is the main focus for this article.

Newfies-Dialer has the advantage that it deals with the outbound calling only so that it can integrate with any call center or PBX system, because to the call center system, a press-one-transfer looks like any other inbound call, including delivering the caller ID of the contact being called, so screen pop and call-center CRM integration works the same as it would for any inbound call.

FreePBX, a web interface for Asterisk, the free and open source framework for building telephony applications, is popular in the smaller callcenter and other businesses, and can easily be deployed with Newfies-Dialer being the auto dialer, and Asterisk receiving the press-one transfers. The same holds true for any brand of call center PBX.

Although you can simply send calls from Newfies-Dialer to any DID over the PSTN, you can configure FreePBX to accept calls directly from Newfies-Dialer using the SIP protocol so the calls to the agent are free. Instructions follow.

Configure the Asterisk Queue in FreePBX

Set up your queue or ring group in FreePBX, this should be included, but if not, you can enable queues and ring groups from Module Admin.

Add FreePBX Queue

There are multiple options in the queue, hover over the “?” icon to discover what each option does for you.

Configure the SIP Trunk to Receive Calls from the Auto Dialer

Configure a trunk in FreePBX to accept calls from Newfies-Dialer, just add the following lines in Trunks:

host=IP-Address-Of-Newfies-Dialer
type=peer
insecure=port,invite
context=from-trunk

Add SIP Trunk in FreePBX

The purpose of this trunk is to authenticate calls from Newfies-Dialer, and put them into Inbound Routes, so you can route the call to the appropriate queue. We are authenticating on IP address, as it is the simplest to set up, and is perfectly secure.

Inbound Routes to the Call Center

Next, configure inbound routes to accept calls from Newfies-Dialer. Add a DID of 8888 and then point the destination to your queue or ring group where you want the call to end up.

Configure Inbound route in FreePBX

We have chosen 8888 as the number for no other reason that this extension is not used anywhere else in FreePBX, you can choose your own DID number, which can be a number, or it could be a descriptive name.

Configure the Auto Dialer

In Newfies-Dialer, when configuring the transfer node of the survey, simply enter 8888@IP-Address-of-Asterisk. In this case, we have entered 8888@pbx.star2billing.com, as this is the address of our PBX.

Call Transfer Node in Newfies-Dialer

Putting it All Together

Calls to agents will now be sent to FreePBX, authenticated on the basis of IP address, then put into inbound routes, where the 8888 DID number will match your inbound route, and the call sent to your queue 501, in this example.

Newfies-Dialer sends the caller ID of the contact called to FreePBX, so if you have integrated screenpop software or CRM integration, this will work as it would for any normal inbound call.

The methodology is identical for Elastix or any FreePBX based system. The same principles will apply to 3CX or any other IP PBX system, showing that Newfies-Dialer can be used with any Call Center PBX.

Newfies-Dialer can scale to be able to make millions of calls per day, and being multi-tenant, can support many customers all making calls to their contacts simultaneously, each transferring to their own call center or PBX.

If you have any questions about this, then please contact us by email at newfies-dialer@star2billing.com

번호 제목 글쓴이 날짜 조회 수
98 php memory and filesize increase upload wav admin 2019.06.25 1499
97 changing SIP drivers to CHAN_PJSIP Please err 에러 admin 2019.06.21 2001
96 /dev/mapper/ubuntu--vg-root filling up admin 2019.04.08 8035
95 VICIdial Scratch Installation CentOS 7 & MariaDB & Asterisk 11 & Latest VICIdial SVN admin 2017.09.02 17686
94 Asterisk Answering Machine Detection (AMD) Configuration admin 2017.09.01 17678
93 List of 5 Open Source Call Center Software Programs admin 2017.08.31 17973
92 Smart Predictive Auto calling Software System: Automatic Phone Calling admin 2017.08.31 17529
91 WombatDialer is highly scalable, multi-server, works with your existing Asterisk PBX. admin 2017.08.31 17438
90 Asterisk based auto dialer test and verified by 300+ concurrent. admin 2017.08.31 17252
89 Automatic Call Distribution (ACD) Asterisk as Call Center admin 2017.08.31 17991
88 Introducing Asterisk Call Distribution ACD asterisk admin 2017.08.31 17555
» How to build an outbound Call Center with Newfies-Dialer and Asterisk/FreePBX admin 2017.08.31 17560
86 IVR actions asterisk admin 2017.08.31 17330
85 iptables for asterisk simple example configuration admin 2017.08.31 17483
84 초보) Asterisk , AsteriskNow 무엇인가? 무슨차이인가? 시작 배우기 쉽게 이해 공부 사용 admin 2017.08.29 17754
83 Installing FreePBX 14 on Debian 8.8 These instructions work fine admin 2017.08.29 17740
82 FreePBX 12 – Getting Started Guide admin 2017.08.29 17363
81 Playing text to speech inside read function in asterisk admin 2017.08.28 17501
80 Speech Recognition on Asterisk: Getting Started admin 2017.08.28 18974
79 github A2Billing is commercially supported by Star2Billing admin 2017.08.26 17387
78 Insert into dialplan Asterisk admin 2017.08.26 17381
77 Google letter agi admin 2017.08.26 17332
76 Top 10 greater worker admin 2017.08.26 17410
75 Dialplan handler routines allow customization admin 2017.08.26 17550
74 AGI asterisk gateway interface synopsis admin 2017.08.26 18335
73 Make Your Own IVR with Asterisk admin 2017.08.26 17901
72 Asterisk dialolan detail explan good easy clean admin 2017.08.26 17323
71 download Installing+AsteriskNOW admin 2017.08.25 17364
70 TwistedWave Online A browser-based audio editor admin 2017.08.25 17534
69 Asterisk/IVR/PBX/VoIP/Contact center/Voicebroadcast engineer admin 2017.08.25 17353
68 asterisk Chapter 6. Dialplan Basics admin 2017.08.25 17328
67 RPi Text to Speech (Speech Synthesis) admin 2017.08.24 17279
66 asterisk freepbx TTS Engine Custom - Amazon Polly - 24 languages admin 2017.08.24 17456
65 asterisk CRM SUGARCRM SuiteCRM admin 2017.08.24 17445
64 Hosting Cheap VPS Hosting that doesn’t feel cheap admin 2017.08.24 17352
63 HOW TO INSTALL FREEPBX ON CENTOS 7 admin 2017.08.24 17448
62 Setup Asterisk 13 with FreePBX 13 in CentOS 7 admin 2017.08.24 17672
61 asterisk XactView V3-CRM Widget admin 2017.08.24 17335
60 Text to Speech User Guide admin 2017.08.24 17409
59 Text to speech for asterisk using Google Translate admin 2017.08.24 17793
58 User Control Panel (UCP) 14+ admin 2017.08.23 17468
57 라즈베리파이, 아스타리스크(asterisk) PBX(사설교환기) admin 2017.08.23 20024
56 How to Install Asterisk on CentOS 7 easy clean explain 깔금한 쉬운 설명 admin 2017.08.23 19358
55 Fusionpbx v4 Freeswitch v1.6 CentOS v7 Install Guide admin 2017.08.23 17737
54 Asterisk Freepbx Install Guide (CentOS v7, Asterisk v13, Freepbx v13) admin 2017.08.23 17612
53 A2Billing v2.2 Install Guide CentOS v7 Asterisk v11 v13 seems to work FreePBX v13 admin 2017.08.23 17666
52 How to install and setup Asterisk 14 (PBX) on CentOS 7 admin 2017.08.23 17762
51 How to Install Asterisk 13 on Ubuntu 16.04 from Source admin 2017.08.23 17481
50 thirdlane PBX price admin 2017.08.23 17329
49 SUGAR CRM admin 2017.08.23 17292
48 NAT 와 VoIP 시그널과 RTP 전송 영향 NAT와 방화벽/STUN/TURN/ICE/SBC admin 2017.08.19 17297
47 음성통화 서버 Asterisk + FreePBX / 통화 시연해보기 admin 2017.08.18 17370
46 우분투 Mumble VoIP 음성채팅서버 구축 admin 2017.08.18 17312
45 User Control Panel (UCP) asterisk freepbx admin 2017.08.17 17527
44 Configuring Your PBX admin 2017.08.17 17250
43 Installing SNG7 Official Distro admin 2017.08.17 17417
42 OPUS and VP9 Bitrates admin 2017.08.17 17522
41 Capturing SIP and RTP traffic using tcpdump admin 2017.08.17 17389
40 Asterisk Answering Machine Detection (AMD) Configuration admin 2017.08.17 17337
39 Price ,,Install Commercial Modules on CentOS and RHEL based admin 2017.08.16 17581
38 asterisk IVR 쉽게 설정하기 admin 2017.08.16 17358
37 Asterisk 가장쉬운 설치 및 설정 사용 방법 이해 할수있게 배우는 순서 안내 설명 admin 2017.08.16 18362
36 /sbin/service httpd start stop web start stop admin 2017.08.16 17348
35 asterisk FreePBX 14, Distro 14 & More! admin 2017.08.16 17525
34 asterisk dialplan 설명 admin 2017.08.16 17497
33 how-to-freepbx-13-firewall-setup admin 2017.08.14 17208
32 AsterSwitchboard CTI Operator Panel for Asterisk admin 2017.08.08 17348
31 Brand New Sealed Sangoma FreePBX 60 - 75 Users or 30 Calls admin 2017.08.05 17515
30 Asterisk 설치 준비 admin 2015.11.15 17958
29 Asterisk 13 Debian 8 admin 2015.11.13 17531
28 FOIP: T.38 Fax Relay vs. G.711 Fax Pass-Through (Fax Over IP) admin 2015.09.24 17625
27 Considerations for Using T.38 versus G.711 for Fax over IP file admin 2015.09.24 17944
26 MP3 to WAV, WMA to WAV, OGG Convert audio to WAV online admin 2015.05.09 18172
25 FAX over IP sofware admin 2015.05.05 18150
24 Fax Configuration FREE PBX and asterisk FAX admin 2015.05.05 17861
23 Asterisk AGI/AMI to ARI Asterisk&FreePbx - IVR setting admin 2015.05.05 18029
22 A simple IVR and Queue example where customer listens to marketing materials .. admin 2015.05.05 18085
21 Asterisk A simple IVR admin 2015.05.05 18181
20 Asterisk tips ivr menu Interactive voice response menus admin 2015.05.05 18673
19 Setup install Asterisk PBX telephony system | VOIP Tutorial admin 2015.05.05 17850
18 Asterisk Downloads AsteriskNOW Software PBX admin 2015.05.05 17850
17 Fax For Asterisk download add on 1 port free IVR prompt G.729 admin 2015.05.05 18100
16 T.38 Fax Gateway Asterisk admin 2015.05.05 18026
15 Setup FAX on Asterisk with DIDForSale SIP DIDs admin 2015.05.05 18120
14 FaxServer using Asterisk admin 2015.05.05 18040
13 fax licenses Asterisk admin 2015.05.05 17970
12 Configuring an Asterisk server admin 2015.05.05 17916
11 FreePBX – Custom FAX to email admin 2015.05.05 17922
10 Incoming Fax Handling admin 2015.05.05 18128
9 Using Asterisk to Detect and Redirect Fax Calls for Communications Server admin 2015.05.05 18203
8 Asterisk fax Asterisk and fax calls Fax over IP admin 2015.05.05 18500
7 Securing Your Asterisk VoIP Server with IPTables admin 2015.05.05 19032
6 A2Billing v2 Install Guide admin 2015.05.05 18694
5 Freepbx on Debian (Debian v7, Asterisk v11, Freepbx v2.11) admin 2015.05.05 18440
4 Asterisk Freepbx Install Guide (CentOS v6, Asterisk v13, Freepbx v12) admin 2015.05.05 19333
3 Asterisk Quick Start Guide admin 2015.05.05 18576
2 Installing AsteriskNOW Official Distro admin 2015.05.05 18013
1 Generic Asterisk SIP Configuration Guide admin 2015.05.05 17981